Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@senecabrand.nz and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@senecabrand.nz

Consumer Guarantees Act

This policy is in addition to, and is not intended to limit, any rights or remedies you may have under the Consumer Guarantees Act.

This policy does not impact your rights where a product may be faulty, damaged, or incorrectly supplied. If an item is faulty/damaged/incorrectly supplied, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.